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Customer Service

 

Shipping & Delivery

All standard UK postage is included within the retail price of all our products.

We aim to deliver all orders to UK mainland addresses within our standard service of 4 to 14 working days from receipt of payment; however, (Your Image and personalised) products may be on an extended delivery period.  We will always advise you of this and await your acceptance before proceeding with your order. We will use all reasonable endeavours to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within the stated delivery period please contact us.

If your order is urgent please ensure you choose the express delivery service where we will make every effort to ensure that your order is fast tracked through the system and dispatched as soon as possible.  Standard delivery is free for all orders within mainland UK and Northern Ireland.

Please contact it’sastickup for deliveries outside of the UK for specialist charges.

You will not be able to complete your purchase until you have chosen one of the shipping options.

it'sastickup  relies primarily upon the services of couriers. There are unfortunately rare occasions when they fail to perform to the service standards we expect. We cannot therefore be held responsible for the late delivery of an item, which has left our premises on time.

On receipt of the goods please inspect carefully for damage. Any damages should be advised via our contact us page to us within 24 hours of receipt to avoid additional charges.
Privacy & Security
It's A stickup Limited is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

This privacy policy sets out how uses and protects any information that you give when you use this website. It’s a stick up is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. It’sastickup may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

·       Name
·       Contact information including email address
·       Demographic information such as postcode, preferences and interests
·       Other information relevant to customer surveys and/or offers
 
For the exhaustive list of cookies we collect see the List of cookies we collect section
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·       Internal record keeping
·       We may use the information to improve our products and services.
·       We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
·       From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

·       Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
·       If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at owner@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

it'sastickup.
Head o'th Heys Farm,
Cinderhill Lane,
Chadderton,
Oldham,
Lancs,
OL1 2SS

List of cookies we collect:

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows pages to display more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allow guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer is allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

Returns & Replacements
Before you request the return of a product, please ensure you have read through our returns policy.

Our 'no nonsense' guarantee
Our 'no nonsense’ guarantee means that if, for any reason, you are unhappy with your purchase, i.e. the item you have ordered is defective, or you have changed your mind then, provided that it is in its original condition and un-personalised, you can return it to us for prompt replacement or refund within 14 days of delivery.

Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.

Returns
If you want to return an item, simply email us at it’sastickup indicating which item(s) and the number of items to be returned, your reason for returning the item, and whether you require a replacement or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a unique Returns Authorisation Number. You must obtain a Returns Authorisation Number before sending anything back to us or we will not be able to process your return. For expensive items we recommend that you use a secure delivery method that requires a signature on receipt, as this insures the package in case it goes missing.

Defective Items
If you need to return an item because of an error on our part, or because it is defective, we will refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 14 days of delivery.

Change of Mind
Products returned to us because you have changed your mind must be un-personalised and in its original condition, and must be returned within 14 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Exceptions  
We regret that we cannot accept returns on the following non-faulty products:

·       The products(s) has/have been personalised, made to order or customised in any way.
·       The product(s) is/are perishable.
·       The non-faulty product does not arrive at it’sastickup in a resalable condition.  In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
·       The product(s) are toiletries.
 
Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.

Refunds and Replacements
For item(s) returned to us within 14 days of delivery with the appropriate Returns Authorisation Number and in accordance with these terms and conditions, a refund or replacement will be processed by it’sastickup within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase.

If you would like a replacement, this will be to your original product specification as detailed on your original order.

Exceptions 

We regret that we cannot accept returns on the following non-faulty products:

  • The products(s) has/have been personalised, made to order or customised in any way.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at it’sastickup in a resalable condition.  In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
  • The product(s) are toiletries.

Cancellations

If you wish to cancel an order please contact it’sastickup immediately. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items. 

This returns policy does not affect your statutory rights.
Customers

We understand the extra attention and detail needed in designing and selling personalised business materials and personalised gifts. You can expect your order to be delivered correctly and promptly.

We take great pride and care to ensure our customers receive an excellent service.

As we create and manufacture a large number of products ourselves, particularly the business products, you have the assurance that we can resolve any design and manufacturing issues quickly.

Payment, Pricing & Promotions

We use Stripe and PayPal payment services that process payments by credit card and debit card in real-time across the Internet. Their e-payment network uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process.

To proceed with your order, select your items by clicking on the 'Add to Basket' button next to the item desired. The chosen items will be added to your shopping basket. Once you are happy with your basket selection, click on the 'Go to Checkout' button. You will then be taken to our secure area, where you will be asked for your contact details, debit/credit card information and delivery address.

Please note that it’sastickup will be the name that appears on your card statement.

Terms

Access to and use of this site (‘www.itsastickup.co.uk’) is provided byIt's A Stickup Ltdsubject to the following terms:

By using It's A Stickup Ltdyou agree to be legally bound by these terms, which shall take effect immediately on your first use of It's A Stickup Ltd If you do not agree to be legally bound by all the following terms please do not access and/or use It's A Stickup Ltd.

It's A Stickup Ltd may change these terms at any time by posting changes online.  Please review these terms regularly to ensure you are aware of any changes made byitsastickup.co.uk.  Your continued use of it’sastickup after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of It's A Stickup Ltd

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use It's A Stickup Ltd content in any way.   You also agree not to adapt, alter or create a derivative work from any It's A Stickup Ltd content.   Any other use of it’sastickup content requires the prior written permission of It's A Stickup Ltd.

You agree to use It's A Stickup Ltdonly for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of It's A Stickup Ltd.   Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within It's A Stickup Ltd.

Disclaimers and Limitation of Liability

It's A Stickup Ltd content, including the information, names, images, pictures, logos and icons regarding or relating to t’sastickup.co.uk, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, 

compatibility,  security and accuracy.

Under no circumstances will It's A Stickup Ltdliable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business;  (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of It's A Stickup Ltdregardless of the form of action.

It's A Stickup Ltd does not warrant that functions contained in It's A Stickup Ltdcontent will be uninterrupted or error free, that defects will be corrected, or that It's A Stickup Ltd or the server that makes it available are free of viruses or bugs.

Intellectual Property

The names, images and logos identifying It's A Stickup Ltd or third parties and their products and services are subject to copyright, design rights and trade marks of iIt's A Stickup Ltd and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of It's A Stickup Ltd, or any other third party.

Contributions to It's A Stickup Ltd

Where you are invited to submit any contribution to It's A Stickup Ltd  (including any text, photographs or graphics) you agree, by submitting your contribution, to grant It's A Stickup Ltda perpetual, royalty-free, non-exclusive, sub-licenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in It's A Stickup Ltd  Privacy Policy.  If you do not want to grant to the It's A Stickup Ltdthe rights set out above, please do not submit your contribution to It's A Stickup Ltd. 

Further, by submitting your contribution to It's A Stickup Ltdyou:

  • Warrant that your contribution is your own original work and that you have the right to make it available to It's A Stickup Ltd for all the purposes specified above;
  • Confirm the content is not defamatory
  • Confirm the content does not infringe any law
  • Indemnify It's A Stickup Ltd against all legal fees, damages and other expenses that may be incurred by the It's A Stickup Ltdas a result of your breach of the above warranty; and waive any moral rights in your contribution for the purposes of its submission to and publication on It's A Stickup Ltdand the purposes specified above.

Due to the nature of the internet and the undesirable users who unfortunately make use of it, we will not publish nor make available images of children of any age.  We recommend to all our customers not to use images of their children on their wheelie bins.  But would rather they be used to personalise items within the home.  For example, toy boxes, wardrobe or bedroom doors etc.

About the law:

You may not submit any defamatory or illegal material of any nature to It's A Stickup Ltd, whether it is text or graphics.   Contributing material with the intention of committing or promoting an illegal act is strictly prohibited.   You agree to only submit materials, which are your own original work.   You must not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade secrets, privacy, and publicity, personal or proprietary rights.  

General

If there is any conflict between these terms and specific terms appearing elsewhere on It's A Stickup Ltd then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. These terms shall be governed by and interpreted in accordance with the laws of England and Wale.