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Frequently Asked Questions

Frequently Asked Questions

How do I claim my FREE design service?
Just choose the drop down button on each product page. If you choose the Free Design option or the Deluxe Design we'll contact you to discuss your design brief via email or phone.
What happens after I place an order?
If you have chosen the Free Design or Deluxe Design option we'll contact you. Once we have your design brief we'll then forward you a proof for approval. We'll never print any artwork before you have approved your design. If you have decided to upload your own artwork we'll check the file is OK to print and then send this into production. You can usually expect to receive your order within 3 to 7 working days from artwork approval.
I have a question about my invoice/payment, what should I do?
Please contact us via our contact us page or call us on 0161 820 4680.
How do I change the delivery address after I’ve placed an order?
Please contact us as soon as you can to change your delivery address via telephone on 0161 820 4680
How much does delivery cost?
All our products included delivery and VAT. The price you see is the price you pay.
What type of files can I upload?
We can accept EPS, PDF, JPEG and TIFF files in CMYK or RGB format
I’ve noticed a mistake, can I change my order?
Please contact us immediately and if we have not sent your order for print we will always try to get your order amended for delivery.
How is my product printed?
We print using large format eco solvent printers for all our large format printing. For small format short run and short lead time printing we use digital printers. For larger volume small format printing we use litho printing. Which does have a longer lead time.
How should I upload my artwork?
Please upload your artwork in JPEG, EPS or PDF format at 25% of actual size at 300dpi. See individual products for artwork files.
How long will my order take?
Roller banners and PVC banners - should be delivered to you within 3 working days of artwork approval. If you need something urgent please call us on 0161 820 4680 we will always try and help. If you are in the Greater Manchester area we may also be able to deliver SAME DAY. Please contact us on 0161 820 4680 if you need this service as there will be an extra charge.
 
Pavment Signs - should be delivered within 3 working day if we receive your order before 2pm.
 
Digital short run print - should be delivered within 3 to 5 working days, again we may be able to deliver same day for digital short run prints in the Greater Manchester area. Please contact us for this service as extra chharges will apply.
 
Exhibition stands - should be delivered within 7 to 10 working days. For bespoke built exhibition stands this can take longer so please contact us for details on 0161 820 4680.

 

Still have questions? You can contact us via email or call our studio on 0161 820 4680.